美亞旅遊保險 – 關於新冠狀病毒病爆發的提示

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中國湖北省武漢市於2019年12初首次爆發集體呼吸道感染疾病。 2020年1月7日,此感染病暴發被確認為由新冠狀病毒 (COVID-19) 引起。 1月30日,世界衛生組織將其宣佈為全球公共衛生緊急事件,並於3月11日宣佈新冠狀病毒病為全球大流行。

基於相關政府機構及世界衛生組織對於新冠狀病毒病(以下稱為“事件”)發出公共通告及警報, 美亞保險香港將視此事件為“已知風險”, 並於香港時間2020年1月29日18:00(以下稱為“截止時間”)。

如您的保單在截止時間之後購買或您的行程是在截止時間之後進行安排,由此事件導致的相關理賠將可能不在保單保障範圍之內。

例如,如果您的單次旅遊保單是於截止時間之前購買,或者您持有全年計劃旅遊保單且您的旅遊行程是於截止時間之前安排,您的旅遊行程的相關損失根據保單的**條款可能獲得保障。

但由於此事件仍持續演變,請注意保障將可能因受以下因素影響而受限製或除外。 (1)當您正在安排保險或行程時,已經知曉或應當知曉此事件可能會引起本保單相關賠償;或(2)當事件的相關警告已對公眾發出後,您沒有採取合理的預防措施避免損失索償。

如您已經購買了旅遊保險,與您的旅程相關的事實及狀況,以及保單的條款將會決定新冠狀病毒事件引發的損失的保障情況。

*請注意針對往返武漢的行程的截止時間為香港時間2020年1月23日03:00。
**不同產品的承保範圍及條款可能存在差異,因此關於產品承保保障細節,請參考產品具體條款內容。

請注意:

  • 美亞保險會持續關注最新狀況,如有變化,將會提供後續更新。
  • 此項聲明僅在目前事件狀況仍舊持續的情況下有效。

旅遊保險保單持有人之温馨提示:

  • 如果您需要查詢或確認您的保單內容,歡迎致電美亞旅遊保險熱線3666-7022,辦公時間:星期一至五09:00-17:30,公眾假期除外。
  • 如果您發現有任何相關症狀,請致電您保單上的緊急醫療救援熱線 +852 3516-8699 (AIG Travel Asia Pacific) 進行相關諮詢,我們將盡力為您尋求醫療支援提供指引。
  • 請關注衛生署衛生防護中心網站發布的相關健康公告 https://www.chp.gov.hk/

美亞保險祝您和您的家人身體安康。
感謝您選擇美亞保險。

美亞保險香港有限公司

(以上為中文翻譯版本只供參考用途,內容如有差異一概以英文版本為準。)

 

AIG Hong Kong Travel Insurance Update – Novel Coronavirus Outbreak

An outbreak of respiratory infections was first seen in early December 2019 in Wuhan, Hubei Province, China. On 7 January 2020, this outbreak was identified as being caused by Coronavirus (COVID-19). On 30 January, the World Health Organization (WHO) declared a global health emergency, and on March 11, WHO declared COVID-19 a pandemic.

Following public announcements made by respective government bodies and alerts issued by the World Health Organization regarding the Novel Coronavirus Outbreak (“Incident”), AIG Hong Kong is treating this Incident as a known risk, effective from HK time 18:00 29 Jan 2020 (“*Cutoff time”).

Claims arising from the Incident may NOT be covered unless the policy was purchased, and the trip arranged, before the Cutoff time.

For instance, subject to **terms and conditions of policy wordings, you may be covered if your Single Trip Travel Insurance is purchased before the Cutoff time, or for an Annual Travel policy if your trip is arranged before the Cutoff time.

The incident is evolving. Please note cover may be restricted or excluded if (i) at the time of taking out the policy or arranging the trip you aware of, or be expected to be aware of, the Incident which may give rise to a claim under the policy; or (ii) you do not take reasonable precautions to avoid a claim after a warning about the Incident has been made public.

If you have already purchased an insurance policy, the facts and circumstances surrounding your trip and the terms and conditions of your policy will determine the extent of coverage for COVID-19 related claims.

* Note that the Cutoff time for traveling to/from Wuhan is HK time 03:00 23 Jan 2020.
**Terms and Conditions may differ by products; please refer to policy wordings for more details.

Please Note:

AIG Hong Kong is monitoring the present situation and will provide further update(s), should the position change.

This position statement only remains applicable as long as the present circumstances prevail.

Tips for Travel insurance policyholders:

  • Policy Enquiries & Confirmation – If you need to confirm your policy details, please call AIG Hong Kong’s Travel Insurance Hotline at 3666-7022 during business hours (Monday to Friday, 09:00-17:30, excluding public holidays).
  • If you have any relevant symptoms, please call our emergency assistance hotline +852 3516-8699 (AIG Travel Asia Pacific) for consultation, and we may offer you with professional guidance for seeking medical support.
  • Monitor Center for Health Protection’s website for any Health Notice https://www.chp.gov.hk/

Thank you for choosing AIG.
AIG Insurance Hong Kong Limited.